Reference

Site Use Terms You Should Know

Using hg88 means you accept the terms set out here — covering account eligibility, permitted use, and how we handle disputes.

Eligibility by regionAccount holder responsibilitiesbKash, Nagad, Rocket deposit termsDispute resolution path
hg88 Site Use Terms You Should Know
ACCOUNT SECURITY

How We Protect Your Account and Data

We apply standard security practices across every account on hg88. Your login is protected by OTP verification sent to your registered mobile number, and session tokens expire after inactivity. Payment records linked to bKash, Nagad, and Rocket are stored in encrypted form and are never shared with third parties outside of what your local law requires.

Data Retention

We retain account and transaction data for as long as required by applicable regulations. You may request a summary of the data we hold by contacting support in writing.

Cookie Use

Cookies on hg88 track session state and basic analytics. You can manage cookie preferences through your browser settings; blocking all cookies may affect account functions.

Access Requests

To request access to, correction of, or deletion of your personal data, submit a written request through email support with your account ID and registered wallet number.

Account Changes

Changes to your registered mobile number or linked wallet require identity verification. Submit the request through Account Settings and follow the OTP confirmation step.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, an account eligibility issue, or a transaction dispute, reach our support team directly. We log every contact so your query has a reference number from the start. Players in Dhaka and elsewhere in Bangladesh can use any of the channels below; response times vary by channel but every query gets a written reply.

Team online

Live Chat

Open the chat window from any page. Share your account ID and the nature of your query and a support agent will pull up your record.

Email Support

Write to our support address for formal queries or document submissions. Include your registered bKash, Nagad, or Rocket number for faster matching.

Account Help Centre

The Help Centre in your account dashboard covers common legal and policy questions with step-by-step answers. Start there for fast self-service.

Common Questions About These Terms

These are the questions we see most often about how our legal terms apply to accounts, payments, and eligibility. If yours is not here, email support with your account ID.

Account access depends on your local law and the region you are in. It is your responsibility to confirm that online wagering is permitted where you are before you register.

No. All deposits must come from a payment method registered in your own name. Using a third-party bKash, Nagad, or Rocket wallet will trigger a verification hold on your account.

Duplicate accounts are against our terms. If we detect a second account, both may be suspended while we investigate. Contact support before opening a new account if you have lost access to an old one.

Raise the dispute with our support team within 30 days of the transaction date. Include your registered wallet number and the transaction reference so we can match it against our payment records.

Send a written request to our email support channel with your account ID and registered mobile number. We will confirm receipt and respond within the period required by applicable law.

We may update these terms and will note the revision date at the top of this page. Continuing to use hg88 after an update means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.